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Business Office Hours

General Business Office Hours: M-F 9:00 am – 4:30 pm

Transport Service Hours: 24/7/365

Office Locations

Finger Lakes

2420 Brickyard Road, Canandaigua, NY, 14424
Phone: (585) 396-0584 FAX: (585) 396-0585


4960 Limeledge Road, Marcellus, NY, 13108

Mohawk Valley

660 Hangar Road, Rome, NY, 13441

To file a consumer complaint

Information provided in compliance with 49 U.S.C. Section 42302 DOT Aviation Consumer Protection Division Contact Information

To file a complaint:

Office of Aviation Consumer Protection
U.S. Department of Transportation
1200 New Jersey Avenue, SE
Washington, DC  20590
(202) 366-2220